When is my coffee roasted?
Our coffee is freshly roasted and fulfilled on demand. That means your coffee isn't sitting around waiting for someone to love it. Your order is sent to our fulfillment partner after purchase, where it is prepared for shipment.
How will I know when my order ships?
You'll receive tracking information when it becomes available. Delivery estimates are estimates and may be affected by carriers, weather, holidays, and other circumstances outside our control.
Can I return my coffee?
Because coffee is a consumable food product, we cannot accept returns or exchanges for health, safety, and quality reasons. If your order arrives damaged, incorrect, or has a fulfillment issue, please contact us so we can help make it right.
What if I entered the wrong shipping address?
Please double-check your address before placing your order. If an order needs to be replaced or reshipped because incorrect or incomplete shipping information was entered at checkout, additional charges may apply.
What if my package is lost or doesn't arrive?
Contact us at hello@caffeineandcats.store with your order number. We'll review what happened and work with you and the carrier, when appropriate, to determine the best available resolution.
Can I cancel or change my order?
We begin processing orders promptly. If you need to request a change or cancellation, contact us as soon as possible. Once processing has begun, we can't guarantee that changes or cancellations will be possible.
How can I contact Caffeine & Cats?
Email us at hello@caffeineandcats.store or use our Contact Us page. Please include your order number when contacting us about an existing order so we can help you faster.
Is there actually such a thing as too much coffee?
We have been advised that the technically correct answer is yes. We remain emotionally unconvinced. ☕🐈