Shipping policy

Shipping Policy

Caffeine & Cats coffee is freshly roasted, packaged, and fulfilled on demand through our U.S.-based fulfillment partner. Because each order is prepared after it is placed, processing time is part of the fresh-roasted experience.

Order Processing

Orders are sent to fulfillment after payment is successfully completed. Our fulfillment partner roasts, packages, and ships orders on demand. Processing times may vary depending on order volume, product availability, weekends, holidays, and other circumstances outside our control.

Shipping & Delivery

Delivery times shown at checkout or provided by the shipping carrier are estimates and are not guaranteed. Carrier delays, weather, holidays, address issues, and other circumstances outside our control may affect delivery.

Once your order ships, tracking information will be provided when available.

Shipping Address

Please carefully review your shipping address before placing your order. Customers are responsible for providing complete and accurate delivery information. If an order must be replaced or reshipped because an incorrect or incomplete address was entered at checkout, additional charges may apply.

Lost, Stolen, or Undelivered Packages

If your tracking information shows a delivery problem or your package does not arrive as expected, please contact us at hello@caffeineandcats.store with your order number. We will review the situation and work with you and the carrier, when appropriate, to determine the best available resolution.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible at hello@caffeineandcats.store. Include your order number and photos of the issue when applicable so we can help resolve it promptly.

Questions

If you have questions about an order or shipment, contact us at hello@caffeineandcats.store.