Refund policy

Return & Refund Policy

Because coffee is a consumable food product, we are unable to accept returns or exchanges. For health, safety, and quality reasons, coffee that has been shipped cannot be returned to us.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, incorrect, or with a fulfillment issue, please contact us as soon as possible. If we or our fulfillment partner made an error with your order, we will work with you to make it right at no additional cost to you.

Please include your order number and, when applicable, photos showing the issue so we can resolve it as quickly as possible.

Incorrect Shipping Information 

Please double-check your shipping address and order details before completing your purchase. If an order cannot be delivered because an incorrect or incomplete address was provided at checkout, the customer may be responsible for the cost of replacing and reshipping the order.

Lost, Stolen, or Undelivered Packages

If tracking shows an issue with delivery or your package does not arrive as expected, please contact us. We will review the circumstances and work with you and the carrier, when appropriate, to determine the best available resolution.

Cancellations

We begin processing orders promptly after they are placed. If you need to request a cancellation or change, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once processing has begun.

Need Help?

If there's a problem with your order, please contact us through our Contact Us page and include your order number. We want you to receive exactly what you ordered and will do our best to resolve legitimate order issues promptly.